*{box-sizing:border-box}body{margin:0;background:#0b1020;color:#e8ecf8;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","Sarabun",sans-serif}.shell{max-width:1180px;margin:0 auto;padding:18px}.topbar{display:flex;align-items:center;gap:12px;margin-bottom:14px}.brand{font-weight:800;font-size:20px}.muted{color:#8e98b8}.topbar .spacer{flex:1}.topbar a{color:#a7b1d4;text-decoration:none}.nav{display:flex;gap:8px;overflow:auto;padding-bottom:12px;margin-bottom:16px}.nav a{white-space:nowrap;text-decoration:none;color:#aab4d3;background:#151b31;border:1px solid #252e4d;padding:9px 12px;border-radius:10px}.nav a.active{color:#08131a;background:#5eead4;border-color:#5eead4}.grid{display:grid;grid-template-columns:repeat(12,1fr);gap:14px}.col-4{grid-column:span 4}.col-6{grid-column:span 6}.col-8{grid-column:span 8}.col-12{grid-column:span 12}.card{background:#141a2e;border:1px solid #252e4a;border-radius:16px;padding:18px;margin-bottom:14px}.card h2,.card h3{margin:0 0 12px}.stat{font-size:32px;font-weight:800;color:#5eead4}.label{display:block;font-size:13px;color:#a8b1cc;margin:0 0 6px}input,textarea,select{width:100%;background:#0e1426;color:#eef2ff;border:1px solid #303a5d;border-radius:10px;padding:11px 12px;font:inherit}textarea{min-height:110px;resize:vertical}.field{margin-bottom:13px}.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:10px;padding:11px 15px;font-weight:700;cursor:pointer;text-decoration:none;background:#5eead4;color:#071419}.btn.secondary{background:#26304d;color:#e8ecf8}.btn.danger{background:#7f1d1d;color:#fee2e2}.btn.warning{background:#f59e0b;color:#241300}.actions{display:flex;gap:8px;flex-wrap:wrap}.notice{padding:12px;border-radius:10px;margin-bottom:13px;background:#12362f;color:#a7f3d0}.notice.error{background:#451a25;color:#fecdd3}table{width:100%;border-collapse:collapse}th,td{text-align:left;border-bottom:1px solid #27304c;padding:10px 8px;vertical-align:top}th{color:#9aa5c5;font-size:12px}.badge{display:inline-block;border-radius:999px;padding:4px 9px;font-size:12px;background:#26304d}.badge.approved{background:#0f3d32;color:#86efac}.badge.open{background:#4a2d0a;color:#fcd34d}.empty{text-align:center;color:#7f8aad;padding:28px 10px}.question{font-weight:700}.answer{white-space:pre-wrap;color:#c8d1e8}.small{font-size:12px;color:#8792b2}.login-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.provider{display:flex;gap:10px;align-items:center;padding:14px;border-radius:12px;border:1px solid #303a5d;text-decoration:none;color:#fff;background:#171e34}.provider.disabled{opacity:.5;cursor:not-allowed}.conversation{padding:12px;border-bottom:1px solid #27304c}.in{border-left:3px solid #60a5fa}.out{border-left:3px solid #5eead4}

/* LINE-style Conversations Inbox */
.conversations-shell{max-width:1440px}.chat-inbox{height:calc(100dvh - 132px);min-height:620px;display:grid;grid-template-columns:360px minmax(0,1fr);overflow:hidden;background:#111729;border:1px solid #27304c;border-radius:18px;box-shadow:0 22px 70px rgba(0,0,0,.22)}.chat-sidebar{min-width:0;display:flex;flex-direction:column;background:#11182b;border-right:1px solid #29314b}.chat-sidebar__head{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:76px;padding:16px;border-bottom:1px solid #29314b}.chat-sidebar__head h1{margin:0;font-size:20px}.chat-sidebar__head p{margin:3px 0 0;color:#8e98b8;font-size:12px}.chat-sales-link,.chat-room__action{min-height:40px;display:inline-flex;align-items:center;justify-content:center;padding:8px 11px;border:1px solid #33405f;border-radius:10px;color:#aab7d7;text-decoration:none;font-size:12px;font-weight:700}.chat-thread-list{overflow-y:auto;overscroll-behavior:contain}.chat-thread{position:relative;display:grid;grid-template-columns:46px minmax(0,1fr) auto;gap:11px;align-items:center;min-height:82px;padding:12px 14px;color:#e8ecf8;text-decoration:none;border-bottom:1px solid rgba(46,57,85,.7);transition:background .16s ease}.chat-thread:hover{background:#182139}.chat-thread.active{background:#202c47;box-shadow:inset 3px 0 #5eead4}.chat-avatar{width:42px;height:42px;display:grid;place-items:center;flex:0 0 42px;border-radius:50%;background:linear-gradient(145deg,#06c755,#1685d8);border:2px solid rgba(255,255,255,.18);color:#fff;font-size:15px;font-weight:900}.chat-thread__body{min-width:0;display:grid;gap:7px}.chat-thread__top,.chat-thread__preview{display:flex;align-items:center;gap:7px;min-width:0}.chat-thread__top strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}.chat-thread__top time{margin-left:auto;color:#7f8aaa;font-size:11px}.chat-thread__preview{overflow:hidden;color:#96a1bf;font-size:12px;white-space:nowrap;text-overflow:ellipsis}.chat-direction-label{flex:0 0 auto;color:#5eead4;font-size:10px;font-weight:800}.chat-count{min-width:25px;height:25px;display:grid;place-items:center;padding:0 6px;border-radius:999px;background:#2a3551;color:#aab6d3;font-size:11px}.chat-room{min-width:0;display:flex;flex-direction:column;background:#202225}.chat-room__head{min-height:76px;display:flex;align-items:center;gap:12px;padding:12px 18px;background:#151c2e;border-bottom:1px solid #2c344d}.chat-room__identity{display:grid;gap:3px;min-width:0}.chat-room__identity small{color:#8f9ab7}.chat-room__action{margin-left:auto}.chat-back{display:none;width:44px;height:44px;align-items:center;justify-content:center;color:#e8ecf8;text-decoration:none;font-size:34px}.chat-history{flex:1;overflow-y:auto;padding:22px clamp(16px,3vw,44px);scroll-behavior:smooth;overscroll-behavior:contain;background:linear-gradient(rgba(31,33,35,.96),rgba(31,33,35,.96)),radial-gradient(circle at 15% 10%,rgba(94,234,212,.08),transparent 34%)}.chat-date{display:flex;justify-content:center;margin:12px 0 18px}.chat-date span{padding:5px 10px;border-radius:999px;background:#383b40;color:#b9bec8;font-size:11px}.chat-message{display:flex;align-items:flex-end;gap:8px;margin:0 0 14px}.chat-message.outgoing{justify-content:flex-end}.chat-avatar--message{width:34px;height:34px;flex-basis:34px;font-size:12px}.chat-message__stack{display:flex;flex-direction:column;max-width:min(680px,75%)}.chat-message.outgoing .chat-message__stack{align-items:flex-end}.chat-bubble{position:relative;padding:11px 14px;border-radius:18px;background:#55585d;color:#fff;line-height:1.55;overflow-wrap:anywhere;white-space:normal;box-shadow:0 3px 10px rgba(0,0,0,.14)}.chat-message.incoming .chat-bubble{border-bottom-left-radius:5px}.chat-message.outgoing .chat-bubble{background:#83dc84;color:#102315;border-bottom-right-radius:5px}.chat-message__meta{display:flex;align-items:center;gap:6px;margin-top:5px;color:#9299a6;font-size:10px}.chat-message.outgoing .chat-message__meta{justify-content:flex-end}.chat-meta-detail{padding-left:6px;border-left:1px solid #50545d;color:#77808e}.chat-composer-note{min-height:64px;display:flex;align-items:center;gap:12px;padding:12px 18px;background:#171d2d;border-top:1px solid #2d354e;color:#929db9;font-size:12px}.chat-composer-note a{margin-left:auto;min-height:40px;display:inline-flex;align-items:center;padding:8px 13px;border-radius:10px;background:#5eead4;color:#071419;text-decoration:none;font-weight:800}.chat-empty,.chat-room-empty{color:#8792ad;text-align:center}.chat-empty{padding:40px 18px}.chat-room-empty{margin:auto;padding:24px}.chat-room-empty__icon{width:72px;height:72px;display:grid;place-items:center;margin:0 auto 14px;border-radius:24px;background:#25344b;color:#5eead4;font-size:14px;font-weight:900}.chat-room-empty h2{margin:0 0 7px;color:#dfe5f4}.chat-room-empty p{margin:0}

@media(max-width:760px){.col-4,.col-6,.col-8,.col-12{grid-column:span 12}.login-grid{grid-template-columns:1fr}.shell{padding:12px}table{display:block;overflow-x:auto}.conversations-shell{padding:10px}.chat-inbox{height:calc(100dvh - 122px);min-height:520px;display:block}.chat-sidebar,.chat-room{height:100%}.chat-inbox:has(.chat-room__head) .chat-sidebar{display:none}.chat-room:has(.chat-room-empty){display:none}.chat-room__head{padding:10px 12px}.chat-back{display:inline-flex}.chat-room__action{font-size:0;width:44px;padding:0}.chat-room__action:after{content:'Lead';font-size:11px}.chat-history{padding:18px 12px}.chat-message__stack{max-width:82%}.chat-composer-note span{display:none}.chat-composer-note a{width:100%;justify-content:center;margin-left:0}.chat-sidebar__head{min-height:68px}.chat-thread{min-height:78px}}

/* Exact LINE perspective requested: bot left, customer right. */
.conversations-shell{max-width:1160px}.chat-inbox{height:calc(100dvh - 170px);min-height:680px;grid-template-columns:288px minmax(0,1fr)}.chat-sidebar__head{min-height:60px;padding:12px}.chat-sidebar__head h1{font-size:17px}.chat-thread{grid-template-columns:40px minmax(0,1fr) auto;min-height:66px;padding:10px 11px}.chat-thread .chat-avatar{width:36px;height:36px;flex-basis:36px}.chat-thread__top strong{font-size:12px}.chat-thread__preview{font-size:10px}.chat-room{position:relative;min-height:0;overflow:hidden;background:#2d2f31}.chat-history{min-height:0;padding:10px 16px 24px;background:#2d2f31}.chat-message.bot{justify-content:flex-start}.chat-message.customer{justify-content:flex-end}.chat-message__stack{max-width:min(670px,72%)}.chat-message.customer .chat-message__stack{align-items:flex-end}.chat-message.bot .chat-bubble{background:#5b5b5b;color:#fff;border-bottom-left-radius:5px}.chat-message.customer .chat-bubble{background:#84dc80;color:#102315;border-bottom-right-radius:5px}.chat-message.bot .chat-message__meta{justify-content:flex-start}.chat-message.customer .chat-message__meta{justify-content:flex-end}.chat-avatar--message{width:48px;height:48px;flex-basis:48px;padding:0;border:0;background:transparent;object-fit:cover}.chat-message{margin-bottom:18px}.chat-bubble{padding:10px 14px;border-radius:18px;font-size:15px}.chat-back{position:absolute;z-index:5;top:8px;left:8px;border-radius:50%;background:rgba(15,23,42,.9)}

@media(max-width:760px){.chat-inbox{height:calc(100dvh - 122px);min-height:520px}.chat-inbox:has(.chat-back) .chat-sidebar{display:none}.chat-history{padding:58px 10px 18px}.chat-message__stack{max-width:82%}.chat-avatar--message{width:38px;height:38px;flex-basis:38px}.chat-bubble{font-size:14px}.chat-back{display:inline-flex}}